MATTHEWS, N.C. — Presbyterian Hospital Matthews recently received 28 awards from Professional Research Consultants (PRC), a national healthcare marketing organization that conducts satisfaction surveys for the hospital. The 2010 National Excellence in Healthcare Awards are distributed based on surveys completed by patients, employees and medical staff members during 2009.

The annual PRC National Excellence in Healthcare Awards recognize organizations and individuals rated at the top of the healthcare industry by their patients, employees and staff members in comparison to other clients from a national database with the primary goal of attaining excellence.

“It is truly an honor to receive national recognition for the remarkable care Presbyterian Hospital Matthews provides for its patients and the positive relationships shared between the leadership, employees and physician partners,” said Roland Bibeau, president of Presbyterian Hospital Matthews.

PRC honors healthcare organizations with three different levels of awards — Top Performer, 5-Star and 4-Star — depending on how many people rate the facility as “excellent” in a broad range of areas. The Top Performer award indicates that facilities are at or above the 100th percentile for the Overall Quality of Care percent “excellent” score from the national client database. A 5-Star award means that the facility scored within the top ten percent of national healthcare facilities. To qualify for a 4-Star award, a healthcare facility must score within the top twenty-five percent.

Patient Awards
Presbyterian Hospital Matthews acquired three 5-Star and one 4-Star award based on surveys completed by patients.

5-star

• Inpatient Care
• 3C Medical Care
• Inpatient OB/GYN Care

4-star

• 4-star Outpatient Care

Employee Awards
Based on employee perceptions, Presbyterian Hospital Matthews received one Top Performer award, nine 5-Star awards and one 4-star award.
Top Performer
• Employee Training and Professional Development

5-star
• Employee Training and Professional Development
• As a Place To Work
• Communication
• Employee Empowerment
• Immediate Supervisor
• Patient Care
• Senior Leadership
• Teamwork Between Departments
• Teamwork Within Departments

4-star
• Total Compensation Package

Medical Staff Awards
Presbyterian Hospital Matthews received 13 medical staff perception awards. Eight were won in the 5-Star category and five were 4-Star awards.
5-star
• Administration
• As a Place to Practice Medicine
• Emergency Services
• Medical Records
• Nursing Care
• Patient Safety
• Quality of Care
• Surgical Services

4-star
• Anesthesia Services
• Hospitalist Services
• Laboratory Services
• Pathology Services
• Radiology Services