Billing
Who to Call About a Bill
We do not have access to any patient records or billing information at our Administrative Office. Please do not call the Administrative Office with questions about a bill or patient records.
If you have a question about a bill you have received, please contact our Billing Company at 1-855-691-9890.
Payments can be sent to:
Mid-Atlantic Emergency Medical Associates PLLC
PO Box 601504
Charlotte, NC 28260-1504
To make payments online by debit/credit card, please click here.
If you would like to request a copy of a bill from Mid-Atlantic Emergency Medical Associates, PA (MEMA), please contact our Billing Company, 1-855-691-9890 to request a bill.
If you would like to request a copy of your medical records, please contact the Medical Records department of the hospital where you were treated in the Emergency Department. The hospitals we staff are the custodians of patient medical records, MEMA’s Administrative Office does not have access to patient records and is not able to provide copies of patient records.
Notice of Privacy Practices
MEMA provides emergency medicine physician services as part of an “organized healthcare arrangement” at the following Novant Health hospitals:
- Novant Health Presbyterian Medical Center
- Novant Health Matthews Medical Center
- Novant Health Huntersville Medical Center
- Novant Health Mint Hill Medical Center
- Novant Health Ballantyne Medical Center
This notice of privacy practice includes those services provided by MEMA.
Frequently Asked Questions (FAQs)
1. Why do I get a separate bill from Mid-Atlantic Emergency Medical Associates, PLLC, (MEMA)?
Mid-Atlantic Emergency Medical Associates, PLLC, (MEMA) is a private, independent physician practice that partners with Novant Health to provide emergency and acute care at 4 Charlotte area hospitals. Patients seen in the Emergency Department of Novant Health Presbyterian Medical Center, Novant Health Matthews Medical Center Novant Health Huntersville Medical Center and Novant Health Mint Hill Medical Center will receive a bill from Mid-Atlantic Emergency Medical Associates, PLLC, (MEMA) for the professional services, those charges associated with the Emergency Medicine Physician, Physician Assistant and /or Nurse Practitioner who treated the patient in the Emergency Department. The patient will also receive a bill from the hospital where they were treated for other services associated with their hospital visit. Patients may also receive a bill from other physicians who may have consulted with the Emergency Medicine provider regarding their care.
2. How do I get a copy of my bill and explanation of the charges?
Patients can request a copy of their bill and ask for an explanation of charges by calling 1-855-691-9890. The Mid-Atlantic Emergency Medical Associates, PLLC, (MEMA) Administrative office staff provides administrative support to our Physicians, Physician Assistants and Nurse Practitioners, not to patients or the general public, therefore our Administrative staff does not have access to billing or medical record information.
3. How do I get a copy of my medical records?
Medical Records can be obtained by contacting the Medical Records Department of the hospital where the patient was seen in the Emergency Department.
- Novant Health Presbyterian Medical Center – 704-384-4150
- Novant Health Matthews Medical Center – 704-384-6675
- Novant Health Huntersville Medical Center – 704-316-6678
- Novant Health Mint Hill Medical Center – 980-302-1067