(CHARLOTTE, NC) – June 2020. Physicians with Mid-Atlantic Emergency Medical Associates (MEMA) recently participated in two educational modules: Overcoming Unconscious Biases and Cross-Cultural Care.

With a 100% completion rate for the Overcoming Unconscious Biases and a 99% completion rate for the latter module, MEMA’s physician leadership has been working to identify their susceptibilities and learning to overcome these to provide better patient care.


Daily, a wide variety of patients from diverse cultural and racial backgrounds walk through the emergency department doors. Healthcare providers are vulnerable to their unconscious biases that may ultimately affect the care they deliver to patients. Chere Gregory, MD MHS, Senior Vice President, Chief Health Equity Officer with Novant Health Office of Diversity, Inclusion and Equity shared, “Many do not realize that this education potentially improves readmission rates, discharge instructions, care plans and much more.”


Dr. Gregory adds, “Research has shown that cultural and linguistic competence education improves and enhances our efforts to achieve quality, safety, patient-centered care, patient satisfaction, and remarkable patient outcomes. The education partnership with MEMA facilitated our shared goal to achieve our vision to deliver the most remarkable patient experience, in every dimension, every time.”


95% of the participants found the unconscious bias educational content to be valuable and 82% of the participants reported an increased ability to recognize unconscious bias. 94% of cross-cultural care training participants were able to summarize how cultural competence is important to the delivery of high-quality healthcare services to patients and 79% of the participants reported they have identified one or more aspects of their practice that can help enhance cross-cultural care of their diverse patient base.


Tim Lietz

Tim Leitz, MD, FACEP and MEMA CEO, shared, “MEMA is especially proud of these response rates and scores from our physicians. In this ongoing effort, the most recent training with Dr. Gregory’s team, completed amid COVID, highlights the understanding and significance of learning to identify one’s unconscious biases and the role it plays in healthcare.”


Ultimately, these modules create strategies and space for physicians to improve patient care by identifying unconscious bias and developing practices that consider patients’ cultural perspectives and preferences.